Dispatch UK Customers
All our products are shipped via courier or Royal Mail. It is the customer’s responsibility to ensure that their chosen shipping method is suitable for their order. When available, a tracking number will be provided and tracking details will be sent to the email address supplied. Final quantities could fluctuate by 5%-10% +/-, if your delivery should end up short, please notify us within 48hrs of receipt otherwise the order will be deemed accepted. Any goods received over the requested quantity within the 5%-10% can be kept at no additional cost.
Dispatch Non UK Customers
We will quote on either freight or courier services, which ever is most suitable.
Design!
Design confirmation can be provided through payment, phone approval, or email confirmation. Once you have confirmed that you are satisfied with your design, we are no longer responsible for any further edits, reprints, or reproductions. Any reprints or reproductions will incur additional charges and edits will be charged at £50.00 per revision.
Please note that variations in colour and shading may occur between the proof and the final product due to differences in screen resolution, materials and printing techniques. We do not offer refunds or reproductions for minor colour variations. If a Pantone reference is not provided by the customer, we will match the colour as closely as possible. Please bare in mind that some production processes will be a CMYK version of a Pantone and will not be 100% like for like.
After reviewing your design proof, if you require amendments, please inform us immediately so we can implement the requested changes. Customers are entitled to three complimentary edits during the design process.
Once you confirm approval of the design, we will finalize it for production. After payment has been received, your order will proceed to manufacturing. At this stage, we are no longer responsible for further changes, and any additional edits or reprints will be subject to additional charges.
Please ensure all images are of a high resolution and preferably an a.i, EPS, PDF or Hi Res 300dpi Jpeg. MPM Wristbands can not be held responsible for low quality prints on any of our products if the customer does not supply the correct file type. Please note that for custom printed Tyvek Wristbands all images and text are printed in Black ink! If you require multicoloured logos or coloured print please contact us prior to ordering as there is an extra charge for this service.
Production Times
Turnaround times provided are estimates and not guaranteed. They may be subject to extension without prior notice. MPM Wristbands Ltd is not liable for missed delivery dates or extended production times, which may be affected by internal carriage times beyond our control. To minimise the risk of delays, we recommend placing orders at least 4 to 6 weeks before the required delivery date.
Expedited (rush) production of 3-5 days is available for certain products at an additional cost.
Refunds & Exchanges
As all our products are custom-made, we do not offer refunds or exchanges unless we are liable for a design defect. Please note that digital proofs may not exactly match the final product due to variations in colour, materials and printing techniques. Customers must thoroughly review and approve their proofs before confirming production. Once approval is given—whether by email, phone, writing, or payment—MPM Wristbands Ltd will proceed with manufacturing and no further changes can be made.
Payment Terms & Cancellations
- All invoices are payable upon receipt, except for local authorities or prior agreement.
- Late payments are subject to a 10% daily increase.
- Orders cancelled before production begins but after invoicing will incur a 30% cancellation fee of the total order value. If the order total is under £150.00, a £50.00 cancellation charge will apply.
- Orders cancelled after production has started require full payment.
Discrepancies & Claims
Upon receipt of goods, customers have 48 hours to report any discrepancies in quantity or concerns regarding product quality. Full payment is required prior to an investigation being initiated.
By proceeding with an order, customers acknowledge and accept these terms unless otherwise agreed prior to invoice generation.
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